The fine print, kept short
Who you're buying from
MapleKey is run by Studio Tom Arbeli, an exempt dealer (עוסק פטור) in Israel. Contact: tomrb97@gmail.com.
What you're ordering
A custom acrylic keychain of your MapleStory character, in one fixed size, made by hand from the Character Info screenshot you upload. It shows your character and everything they're wearing and holding. It doesn't include pets, names, chairs or backgrounds.
Your screenshot
Upload only a screenshot of your own character. Every screenshot is checked automatically; we may still contact you or cancel an item if it can't be made from it.
Ordering and payment
You pay when you place your order, through PayPal, with a PayPal account or a debit or credit card. Your order is confirmed once the payment goes through. If we can't make a keychain from your screenshot after all, we contact you and refund that keychain in full.
Price: $12 per keychain, plus delivery once per order: Standard $3, Fast $8 or Express $30. Prices are in US dollars and are final: as an exempt dealer (עוסק פטור) we don't add VAT. You get a receipt for every payment.
Delivery dates: each keychain is made to order, so the arrival dates you see when ordering are estimates. See the Shipping policy.
Cancellations and returns
Cancelling before production. You can cancel for a full refund until your order shows "In production" under My orders. Standard and Fast orders go into production within a week of ordering; Express orders go in the same day. To cancel, email us your order number.
After production starts. Each keychain is made specially for you from your character, so it can't be cancelled or returned once production starts. Under Israeli consumer protection law, the right to cancel doesn't apply to goods made to the customer's specification.
Damaged or wrong keychain. If your keychain arrives damaged or doesn't match your order, email us a photo within 14 days of delivery. We'll make you a new one for free, or refund you, whichever you prefer.
Late or missing parcel. If your order hasn't arrived 10 business days after the latest arrival date shown when you ordered, tell us. We'll send a new one for free, or refund you.
Screenshots we can't use. If we can't make a keychain from your screenshot after all, we refund that keychain in full.
How refunds work. Refunds go back to your original payment method through PayPal, within 14 days of our approval.
Shipping
See the Shipping policy.
Your account
You can order as a guest or sign in with Google. A guest's order history is saved on that browser only.
MapleStory
MapleKey is fan-made and not affiliated with or endorsed by Nexon. MapleStory and its characters belong to Nexon. Wording pending licensing
Privacy
See the Privacy policy.