Your data, kept small
MapleKey makes acrylic keychains of MapleStory characters. We collect only what we need to make your keychain and ship it to you, and nothing else.
Who we are
MapleKey is run by Studio Tom Arbeli, an exempt dealer (עוסק פטור) in Israel. For any privacy question or request, email tomrb97@gmail.com.
What we collect and why
| What | Why |
|---|---|
| Your Character Info screenshots | To check they're usable and to draw your keychain from them. |
| Name, email and phone number | To confirm your order, send you updates, and contact you about delivery. |
| Shipping address | To deliver your keychains. |
| The time you agreed to this policy | To show we had your consent. |
| If you choose "Sign in with Google": your Google name, email and profile picture | To show your order history on any device. Signing in is optional; without it you're a guest. |
| One sign-in cookie | To remember your guest or signed-in account on this browser, so you can see your orders. |
We don't ask for your date of birth, ID number or game login, and we never see your card details: payments are handled by PayPal on its own secure page. Apart from the one sign-in cookie, we don't use cookies, and none for advertising or tracking. Google is contacted only if you open the account menu to sign in.
Who else sees it
- Anthropic (the Claude AI service) receives each uploaded screenshot to check automatically that it shows a usable Character Info window. It doesn't receive your name or contact details.
- Google, only if you choose to sign in with it. Google tells us your name, email and picture; we don't get your Google password.
- PayPal takes your payment. We send it your order number, the amount, your name and shipping address. Your card or PayPal details stay with PayPal.
- Israel Post receives your name and address on the envelope to deliver your order.
We never sell your data or share it for marketing.
How long we keep it
- Order details (name, contact details, address, what you ordered and the payment record): kept for 7 years, because Israeli tax rules require us to keep sales records.
- Screenshots in an order: kept for 1 year after delivery, so you can reorder or report a problem, then deleted.
- Screenshots that weren't part of an order: deleted automatically after 30 days.
- Unpaid orders: deleted automatically after 30 days.
You can ask us to delete your details sooner at any time, except for what the law requires us to keep.
Your rights
You can ask to see the details we hold about you, correct them, or have them deleted (unless we have to keep a sales record by law). Email us and we'll reply within 30 days.
Keeping it safe
Your details are stored on our server, and only the shop owner can open them, with a password. Screenshots and order details are never public on the site.
Changes
If this policy changes, we'll update the date at the top. For a change that affects an order you've already placed, we'll email you.