Shipping policy
From our workshop to your keys
Where we ship
We ship within Israel only, for now.
How an order moves
| Step | What happens |
|---|---|
| 1. Received | We check your screenshots and prepare each character by hand. |
| 2. Payment | You pay when you place the order, through PayPal. Your order is confirmed once the payment goes through. |
| 3. Production | Your keychains are made to order, usually in 7–15 business days. Standard and Fast orders join our weekly production run. Express orders start right away. |
| 4. On the way | Your keychains are shipped to us, then we post them to your address and email you the day they leave. |
You can follow each step under My orders.
Delivery options
You choose one when you order. It's charged once per order, however many keychains are in it.
| Option | Cost | Estimated arrival |
|---|---|---|
| Standard | $3 | About 4–8 weeks (18–40 business days) |
| Fast | $8 | About 3–7 weeks (16–37 business days) |
| Express | $30 | About 3–5 weeks (13–27 business days) |
When you order, you see the exact date range for each option. Business days are Sunday to Thursday. Holidays can add a few days.
Post and tracking
We post every order with Israel Post regular mail (Doar 72), straight to your mailbox. It has no tracking number, so we email you the day we post it.
Wrong address or a missing parcel
Please check your address before sending your order. If you spot a mistake, email us at tomrb97@gmail.com right away and we'll fix it if the parcel hasn't left yet. If your parcel doesn't arrive, email us at the same address.